Autodesk Reviews

Simple slope regulations around the world is 0,5%. we can only choose 1% and above. You're not listening or are open to critics, ill do it this way. fix this you lazy dogs or the one star stays.

Revit constantly crashes on me wasting so much time. They cant fix it and now have just started ignoring me

Mockery towards customers. Programs that do not work a web page in which you can not find anything. Helpdesk almost zero. 14 pieces of junk to install a single program.

Year on year price increases for zero innovation.
How has this company not been investigated for being a monopoly?

Autodesk is the most money hungry, greedy software company I have ever experienced. We entered into a contract worth well over $100,000 over 3 years (not to mention the tens of thousands we spent before then). I asked for a simple upgrade from Autcad LT to the Autocad/Revit LT suite, fully willing to pay the difference between the AutoCad LT price and the Autocad/Revit LT suite. After escalating the issue to the Western US and Canada representative, they told me that there was no way to make this request happen, and that we had to pay for the full price of both Autocad LT and Revit LT. The lack of care towards its customers is atrocious, and will have lasting effects on their company name.

I contacted Autodesk to renew a license for one of our users. 6 weeks and 50 odd emails later neither of the two sales agents can confirm which payment information to use. In the most recent reply the sales agent said to ''assume its the invoice pdf''. Two conflicting PDF files were sent to me, which I sent to the agent for clarification before their response. The issue is still not resolved and the license may expire before Autodesk can confirm how they want to be paid for the software. Which means the user who works with the software cannot complete the work on their project, which means the client will be dissatisfied. Why has it taken nearly 2 full months to renew a license?

I had a very, very different experience when working with Autodesk last year before the CS was outsourced. I believe the main issue comes from the outsourced customer service support, who have little to no training or resources, in an effort to cut corners and increase their margin.

Do not install any Autodesk software. They come bundled with actual malware that they call "GenuineService". When you remove their useless program, their service stays and when you try to uninstall it, you are greeted with "nuh uh you can't remove this message" because it is for "your own protection".

Never in my life have I felt this much hatred for a company before. What gives you the right to hijack my system without my permission even after I tried to remove your programs from my PC? (Waiting for a response that is not "it's for your own protection").

So-called GenuineService makes frequent requests to Autodesk servers and I am confident it also shares information with those servers. One might argue that they are not sharing personal or sensitive information about my system. However, if you welcome a guest into your house and after while you express them that they should leave and they are no longer welcomed in your house, would you be happy if they showed every-once in a while, entering your home without your knowledge doing stuff you don't know and basically just being there. If you are cool with that, I cannot recommed any company to work for other than autodesk, because clearly this is their mantra. They not only purposfully install malware to your system. But, make it impossible to remove it without having advanced computer skills. Which lest be hones at least 95% of their customers do not have. And when those customers express that they don't want their software in their PCs they are belitted and told "it's for their own protection".

In order to uninstall "genuine service" you need to donwload additional tools from microsoft that are actually used to remove malware that prevents you from uninstalling it. On top of that you need to stop and delete services, remove registiry entires and dozen other files.

I uninstalled your service and I am no longer consenting to this. You have no right to do this. I will never ever install any Autodesk software ever again. I have already spoken with friends and family who use your tools and urged them to remove your software.

I downloaded ReCap Photo trial for 30 days, and when I tried to use it, it won't let me upload a photo, which is the main function of this program unless I buy the Pro version. I asked for a call back from Autodesk customer support and they told me that they deeply apologize but in other words they told me that their 30 days trial of this program is worthless! I will remove all Autodesk programs from my computer, and let my IT department to scan my computer registry for any Autodesk extension after removing all programs, and if my IT will find any small extension from Autodesk, it will go to my legal department for a lawsuit! This is really unbelievable!!!
New development; After uninstalling both Autodesk programs from my computer, our IT guy found many LOCK files and TEMP file related to the latest Autodesk downloads from today's date, if you download any Autodesk program to your computer, unless you are very familiar with windows registry, Autodesk semi hidden files will stay on your computer until you will remove them. Most will not give any indications that these are Autodesk TEMP files. I have several screenshots of these files. Instead of spending time money on legal battles with this company, I will send all info to Federal authorities and media, I'm sure they will be interested! Stay a way from Autodesk!!!

I don't know what happened to Autodesk but I'm out after a year subscription to AutoCAD LT, it was a horrific experience of nothing but problems. And their customer support blows big time. Do yourself a favor and look elsewhere for you cad needs. This company ain't worth a crap.

AutoDesk software is garbage. Their software is extremely buggy. Have been trying for over a month to begin a free trial of Revit LT to no avail. Their download process is horrible but the worst issue is that there is NO customer service or tech support. Everything is done via email with days or weeks between interactions. It would be different if if their software was bullet proof but it's buggy crap so good tech support is needed but if you need tech support you're out of luck...

If I could leave 0 stars I would! Horrific customer experience. Would never recommend.

They've placed themselves as 'industry standard' but don't actually allow people to learn on their products unless you're already in the industry - they're helping build the endless cycle of not actually being able to get into the industry you want

I purchased a perpetual license
(From Merriam Webster:perpetual
adjective
a: continuing forever : EVERLASTING
b: valid for all time a perpetual right)

They are refusing to activate my product for no apparent reason.

Arrogance beyond belief

I teach using Inventor and Revit.
Last year autodesk messed up my renewal and changed my license from a multi seat to a single licence. It took weeks to get it fixed and in the end I had to dump my software and reinstall everything on my entire classroom lab. This year On 10/11/22 I reinstated my licence. On 10/17/22 I was blocked out and was getting a pop up stating my licence was expired. After hours of dealing with Autodesk online / automated help I was able to live chat and was told there had been a problem on Autodesk's end and I would receive an Email when this was resolved. I received the email this morning (10/18/22) stating my educational access was good. When I tried to follow the instructions given for how to renew my licence (again) for the year they do not work. It is telling me I have to reinstall again. Now I am in queue for another round of live chat / nonservice.
I like autodesk products, but will no longer be suggesting them to other potential users do to the problems I have encountered getting help.

So I have been a Fusion 360 subscriber for years, I now am retired and don't need a full subscription of 360, a month ago I call Autodesk and ask how do I "Downgrade" they simply said let your current subscription expire and try downloading the "personal/home" version. So I did just that, well now I am locked out, and all my data is "READ ONLY"
WTH !!!!!
I now have tried to get a phone number or talk to someone at Autodesk to straighten this out, EVERYTHING IS ONLINE !!!!!
what a complete joke, is this the business model of their future???? who's the Genius behind this ???
Because your going to lose your customer base in a heartbeat ...